Administrative Officer III

Main Purpose of Job

The main purpose of this full-time contractual position will be to prepare daily statistic reports of applications received and reporting pending information for the Licensing Manager. This position will be a trainer for the Licensing Unit of operations; and will approve technician, pharmacy, pharmacist, intern and vaccination applications; contact applicants to discuss missing application items; and provide a timeline for application receiving missing items.

This position will assist the Licensing Manager in the:

• Day-to-day operations of the Licensing Unit in the development and preparation of management tools such as procedural policies and manuals, statistical reports, workflow charts, and performance measurement tools;
• Formulation, establishment or modification of program goals and objectives through analysis of alternatives, trends, available resources and projected needs;
• Planning process and developing forecasts, proposals or procedures for orderly growth and expansion; and
• Developing training techniques as well as training new and existing staff of licensing process and the implementation of new policies.

This position will use proven business techniques to identify lapses, loopholes, and opportunities for improvement in the Licensing Unit group and propose well researched solutions. This position will also suggest improvements in workflow and procedures; create, modify, and implement licensing policies and procedures that improve workflow and efficiency; and modify, develop, and implement Standard Operating Procedures for division.

In addition, this position will act as liaison to other board units to provide updates on licensee application status and to provide licensee information needed for the completion of facility inspections and execution of disciplinary action.

Please Note: This position is hybrid telework eligible.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess:

• Experience working independently with minimal supervision
• Experience working as part of a team
• Experience ensuring accuracy through strong attention to detail
• Experience in communication skills, including clear and concise verbal and written communication

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EOE